Privacy Policy

Depending on how you interact with us, we may collect information such as:

• your name;
• phone number;
• email address;
• property or service address;
• information you provide about a possum, rat, mouse or other service enquiry;
• appointment and booking information;
• communications you have with us by phone, SMS, email, website forms or online chat;
• information relating to services we have provided at your property;
• photographs or other information you provide in connection with an enquiry or service; and
• technical information generated when you use our website, such as device, browser and website usage information.

We only seek to collect information reasonably necessary for our business activities and the services we provide.

We may collect personal information when you:

• make an enquiry through our website;
• use Ask Kate or another website communication feature;
• request or make a booking;
• contact us by phone, SMS or email;
• engage The Possum Man to provide services;
• communicate with us before, during or after a service; or
• otherwise provide information directly to us.

Some technical information may also be collected automatically when you use our website through technologies such as cookies, analytics and similar tools.

We may use personal information to:

• respond to enquiries;
• understand the problem you are experiencing;
• provide information about our services;
• arrange and manage appointments;
• provide possum and rodent-related services;
• communicate with you about an enquiry, booking or service;
• provide follow-up information and customer support;
• maintain records relating to work performed;
• improve our website, services and customer experience;
• manage our business operations;
• comply with legal and regulatory requirements; and
• send service-related communications.

Where required by law, we will obtain any necessary consent before using personal information for other purposes.

Our website may provide access to Ask Kate, our AI-assisted customer support system.

When you use Ask Kate, information you enter into the conversation may be processed to respond to your questions, understand your enquiry, assist with service-related matters and, where appropriate, help you progress towards a booking or other next step.

Please do not provide sensitive personal information through Ask Kate unless it is reasonably necessary for us to assist with your enquiry.

Where your enquiry requires human assistance, information from your interaction may be made available to an authorised member of The Possum Man team so that we can assist you.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We may use third-party technology and service providers to operate parts of our business, including website hosting, customer communications, appointment management, customer relationship management, analytics and related business systems.

Personal information may therefore be stored or processed using systems operated on our behalf by these providers.

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

• employees, contractors or technicians involved in providing or supporting our services;
• technology and service providers that support our business operations;
• professional advisers where required; or
• government, regulatory or law-enforcement bodies where disclosure is required or authorised by law.

We expect service providers handling personal information on our behalf to handle that information appropriately.

We use technology and service providers to operate our website, communications, customer management and related business systems.

Some personal information may be stored or processed outside Australia. In particular, systems used by The Possum Man may process or store information in the United States, and service or support functions may also involve processing in other countries, including India.

Where we use overseas service providers to process personal information on our behalf, we take reasonable steps as required by applicable Australian privacy law to ensure that personal information is handled appropriately.

The countries and service providers involved may change from time to time as the technology services we use evolve.

Our website may use cookies and similar technologies to operate the website, understand how visitors use it, measure website performance and support advertising or marketing activities.

These technologies may collect information such as your browser, device, pages visited and interactions with the website.

You can control or disable cookies through your browser settings, although doing so may affect some website functionality.

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before providing access to or changing personal information.

If you have a question or concern about how we have handled your personal information, please contact us.

We will review your enquiry or complaint and respond within a reasonable period.

If you are not satisfied with our response and applicable privacy law provides you with a right to make a further complaint, you may contact the Office of the Australian Information Commissioner.

Office of the Australian Information Commissioner

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or legal obligations.

The current version will be published on this website with its most recent update date.