Website Terms & Conditions

This website provides information about The Possum Man, our services, possum and rodent-related issues, pricing and service information, customer guidance, online enquiries, appointment booking and other related information.

The website may also provide access to automated assistance through Ask Kate.

Information provided on this website is intended to help customers understand our services and common possum and rodent-related situations. It does not replace an inspection or property-specific assessment where one is required.

We take reasonable care to provide useful and accurate information. However, properties, pest and wildlife activity, access conditions and individual circumstances vary.

Information provided on this website is therefore general in nature unless expressly stated otherwise.

Descriptions of common behaviour, entry points, activity patterns, treatment methods or likely outcomes should not be interpreted as a diagnosis of the circumstances at a particular property.

Where a property-specific assessment is required, our findings and recommendations will depend on the circumstances identified during the relevant inspection or service.

Ask Kate is an AI-assisted customer support feature designed to help answer questions, understand enquiries and assist customers in identifying appropriate next steps.

Information provided by Ask Kate is based on the information available to the system and the information you provide during your interaction.

Although Ask Kate can assist with many enquiries, automated responses may not account for every property condition or circumstance.

Where further investigation, an inspection or human assistance is required, you may be directed to an appropriate next step.

You should not rely on Ask Kate for emergency assistance or as a substitute for professional medical, veterinary, legal or other specialist advice.

Your use of Ask Kate is also subject to our Privacy Policy.

Our website may allow you to submit enquiries or request and make appointments.

You are responsible for providing information that is reasonably accurate and complete so that we can respond appropriately.

Submitting an enquiry does not itself create a booking.

A booking is subject to the availability, confirmation and service arrangements presented through our booking process or otherwise agreed with you.

Information you provide through an enquiry or booking may be used to contact you about that enquiry, appointment or related service in accordance with our Privacy Policy.

Information about our services and pricing may be provided throughout the website.

Where specific service pricing, inclusions, conditions or other service terms apply, these should be read together with our Pricing & Terms information and any information provided to you in connection with your particular booking or service.

Prices, service availability and service requirements may vary depending on the work required and the circumstances of the property.

Nothing in these Website Terms & Conditions excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable law.

Australian consumer guarantees apply automatically where applicable and cannot be excluded by contractual terms.

Information relating to possums, rats, mice, trapping, exclusion, proofing, baiting or other control methods is provided for general customer education.

Wildlife laws and regulatory requirements may apply to certain activities involving native animals.

You should not capture, relocate, release or otherwise interfere with wildlife based solely on general information contained on this website.

Where The Possum Man provides a regulated wildlife service, that service will be undertaken subject to the legal requirements applicable to the work being performed.

The website may refer to or link to products, information or services provided by third parties.

Where we provide a third-party link, it is provided because we consider the destination potentially useful or relevant to the information being discussed.

Unless expressly stated otherwise, we do not control third-party websites and are not responsible for their content, availability, security, privacy practices or subsequent changes.

You should review the applicable terms and information provided by the third party before using its website, product or service.

Unless otherwise stated, the content of this website, including text, graphics, branding, logos, photographs, illustrations, page designs, educational material and other website content, is owned by or licensed to The Possum Man and is protected by applicable intellectual property laws.

You may access, view and use website content for your own personal and non-commercial purposes.

You must not reproduce, republish, distribute, modify, commercially exploit or otherwise use our website content without our prior written permission, except where permitted by law.

You must not knowingly use this website:

• for unlawful or fraudulent purposes;
• to interfere with the operation or security of the website;
• to attempt to gain unauthorised access to website systems or information;
• to transmit malicious code or other harmful material;
• to misuse website forms, booking facilities or communication systems;
• to impersonate another person; or
• in a way that infringes the rights of another person or organisation.

We may take reasonable steps to protect the website, our systems and other users where misuse is identified.

We aim to keep the website and its online facilities available and functioning correctly, but continuous or uninterrupted availability cannot be guaranteed.

Website functionality may occasionally be unavailable because of maintenance, technical problems, third-party systems, communications failures or circumstances outside our reasonable control.

Where practical, we will take reasonable steps to restore affected functionality.

To the extent permitted by law, The Possum Man is not responsible for loss arising solely from reliance on general website information where the information has not been provided as a property-specific assessment or recommendation.

We are also not responsible for loss caused by third-party websites or services that are outside our reasonable control.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.

We handle personal information in accordance with our Privacy Policy.

The Privacy Policy explains how we may collect, use, disclose, store and protect personal information when you interact with our website and services, including through Ask Kate, enquiries and bookings.

We may update the website or these Website Terms & Conditions from time to time to reflect changes to our services, website functionality, business practices or legal requirements.

The current version of these terms will be published on this website with the most recent update date.

Changes apply from the date the updated terms are published, subject to applicable law.

These Website Terms & Conditions are governed by the laws applicable in New South Wales, Australia.

Any dispute relating to these terms or use of the website will be subject to the jurisdiction of the courts and tribunals having jurisdiction in New South Wales, subject to any rights you may have under applicable law.

If you have a question about these Website Terms & Conditions, please contact The Possum Man.